About Us

Who We Are
Halvoo is an online retail business based in  United States. We specialize in wooden and bamboo home products including serving trays, couch armrest cup holders, kitchen organizers, and functional home accessories. Our goal is to offer practical, well-made products that improve everyday home life.

How We Operate
We are a direct-to-consumer e-commerce retailer. Customers place orders through our online store, and products are fulfilled from our fulfillment facility located at  United States. All orders are processed and shipped directly to the customer's provided shipping address.

Shipping
We currently ship within the United States only. All orders are delivered within 5 to 8 business days, which includes 1 to 2 business days of order processing time. Standard shipping is $1.99 for orders under $29.99 and free for orders of $29.99 and above.

Returns and Refunds
We offer a 30-day return policy. Items must be returned in their original condition with original packaging and proof of purchase. We provide free return shipping and do not charge a restocking fee. Refunds are issued to the original payment method within 10 business days of return approval.

Customer Support
We are committed to responding to all customer inquiries within 24 hours. You can reach us by email at support@halvoo.com. Our team is here to assist with order questions, returns, product information, and any other concerns.

Our Commitment
We are committed to providing a transparent and reliable shopping experience. All product descriptions, pricing, and policies on our website are accurate and up to date. We do not engage in misleading promotions or false advertising. Customer satisfaction is our priority.