Halvoo Return and Exchange Policy

Halvoo Return and Exchange Policy

đź“‹ Policy Scope

This return and exchange policy applies to orders within the United States. We want you to be completely satisfied with every purchase. If you need to return or exchange an item, please contact us within 30 days of receiving your order. For eligible returns or exchanges, we will cover the shipping cost in full — you will not be charged any additional fees.

âś… Eligible Items for Return / Exchange

As long as the item is unused, unworn, with tags attached, and in its original packaging, returns and exchanges are accepted in the following two situations:

  • The item is defective, damaged, or incorrect (wrong item shipped)
  • Non-defective reasons (e.g., change of mind, wrong size or style ordered)

The following items are not eligible for return or exchange:

  • Sale or clearance items
  • Gift cards

↩️ Return Process (for a Refund)

Step 1: Contact Us to Request Return Authorization

Please email support@halvoo.com with the following information:

  • Your order number
  • The item(s) you wish to return and quantity
  • Reason for the return
  • If the item is defective or damaged, please attach supporting photos

We will review your request within 1 business day. Once approved, we will assign you a Return Authorization number (RA#) and generate a dedicated Return Label, which will be sent to you by email.

⚠️ Please do not ship the item back before receiving authorization. Packages shipped without a valid RA# obtained through email approval cannot be processed for a refund.

Step 2: Print the Return Label and Ship Your Package

Once you receive our email, please follow these steps:

  1. Download and print the Return Label provided (this is a dedicated, prepaid shipping label generated specifically for this return, which already includes the carrier information and destination address barcode — you do not need to fill in any address manually)
  2. Affix the Return Label clearly to the outside of the package
  3. Write your Return Authorization number (RA#) clearly on the outside of the packaging
  4. Place the item securely in its original packaging and seal it completely to ensure it is well protected during transit — we are unable to process refunds for items damaged due to insufficient packaging
  5. The Return Label will indicate the carrier (USPS, UPS, or FedEx). You may choose either of the following ways to send your package:
    • Drop it off at the nearest carrier location, self-service kiosk, or collection box
    • Log in to the carrier's website (USPS.com / UPS.com / FedEx.com) and schedule a free package pickup from your address, at a time of your choosing

About the Address: Since the Return Label already contains the destination address in barcode form, you do not need to look up or write down our return address. Please make sure to obtain RA# authorization by email before returning any item — packages returned without prior authorization cannot be verified by our warehouse and will not be eligible for a refund.

Step 3: Inspection and Refund Confirmation

Once we receive your returned package, we will inspect it within 2 business days and notify you of the outcome by email. If approved, your refund will be issued to your original payment method within 5 business days of approval. Please note that your bank or financial institution may require an additional 3–5 business days to post the credit to your account. If you have not received your refund within 7 business days of receiving our approval notification, please contact us at support@halvoo.com.

🔄 Exchange Process (for a Replacement Item)

Step 1: Contact Us to Request an Exchange

Please email support@halvoo.com with the following information:

  • Your order number
  • The original item(s) you wish to exchange and quantity
  • The replacement item and specifications you would like instead (e.g., size, color)
  • Reason for the exchange
  • If the original item is defective or damaged, please attach supporting photos

We will review your exchange request within 1 business day. Once approved, we will assign you a Return Authorization number (RA#) and generate a dedicated Return Label, which will be sent to you by email for returning the original item.

⚠️ Please do not ship the item back before receiving authorization. Packages shipped without a valid RA# obtained through email approval cannot be processed for an exchange.

Step 2: Print the Return Label and Ship Back the Original Item

Once you receive our email, please follow these steps:

  1. Download and print the Return Label provided (a dedicated, prepaid shipping label that already includes the carrier information and destination address barcode — you do not need to fill in any address manually)
  2. Affix the Return Label clearly to the outside of the package
  3. Write your Return Authorization number (RA#) clearly on the outside of the packaging
  4. Place the original item securely in its original packaging and seal it completely to ensure it is well protected during transit
  5. The Return Label will indicate the carrier (USPS, UPS, or FedEx). You may drop the package off at the nearest carrier location, self-service kiosk, or collection box, or log in to the carrier's website to schedule a free pickup

Step 3: Inspection and Shipment of the Replacement Item

Once we receive your returned item, we will inspect it within 2 business days. Once approved, we will ship your requested replacement item at no additional charge and email you the new tracking information.

đź’° Fees

We do not charge any restocking fee. For eligible returns or exchanges, shipping costs are covered by us — you will not be charged any additional fees.

⚠️ Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately at support@halvoo.com and include photos of the item and packaging along with a description of the issue. We will respond within 24 hours on business days and prioritize resolving your case.

📧 Contact Us

Halvoo LIGHTPOST PROJECT
Email: support@halvoo.com
Address: 15311 Tacuba Dr, La Mirada CA 90638, United States

Thank you for shopping with Halvoo. We are here to help with any questions or concerns you may have regarding your order, our products, or our policies. We will make every effort to respond to all inquiries within 24 hours.

Last updated: July 2026