Shipping policy

📍Shipping Coverage

We currently ship to addresses within the United States only. International shipping is not available at this time.

⏱️ Order Processing & Delivery Time

Handling Time: Orders require 1-2 business days for processing, Monday through Friday. The order cutoff time is 5:00 PM Pacific Time (Los Angeles). Orders placed before 5:00 PM PT will begin processing the same day, while orders placed after 5:00 PM PT will begin processing the next business day.

Transit Time: Once your order ships, transit time is 4-6 business days, Monday through Friday, handled by our shipping carrier.

Total Delivery Time: Estimated delivery time is 5-8 business days, calculated as handling time plus transit time. Delivery times may be extended during public holidays.

💵 Shipping Costs

For orders under $29.99, a flat shipping fee of $3.00 applies. For orders of $29.99 and above, shipping is free. All prices are in US dollars (USD), and shipping costs are calculated automatically at checkout based on your order total.

📦 Order Shipment & Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information so you can monitor your package in real time. If tracking information has not updated within 48 hours of shipment, please contact our support team for assistance.

🔄 Damaged or Lost Packages

Damaged Packages: We take care to ensure all products are shipped in perfect condition. If you receive a damaged package, please contact us within 48 hours of receiving your package. Take clear photos of the damaged item and packaging, provide a brief description of the damage, and email the photos and details to support@halvoo.com. We will follow up by email to determine whether to provide a refund or send a replacement.

Lost Packages: If tracking shows your package as delivered but you have not received it, or if there has been no tracking update for an extended period, please contact support@halvoo.com and we will help you follow up with the carrier.

❌ Order Cancellation

Orders can only be cancelled before they have shipped. Once an order has shipped, it cannot be cancelled; you may instead request a return or exchange after delivery in accordance with our return policy.

Option 1 (Recommended): Log in to your Halvoo store account, go to "My Orders" or "Order History," and find the order you wish to cancel. If the order has not yet shipped, a "Cancel Order" button will be available. Click it and confirm cancellation — the system will automatically process the cancellation and refund.

Option 2: Send a cancellation request to support@halvoo.com with your order number and reason for cancellation. We will do our best to intercept the shipment before it ships out.

Please submit cancellation requests as early as possible to increase the chance of success. Once an order has shipped, it cannot be cancelled. We aim to respond to all cancellation requests within 24 hours.

📧Contact Us

If you have any questions about our shipping policy, please reach out to us:
Email: support@halvoo.com
We aim to respond to all inquiries within 24 hours.

Last updated: July 2026